The global economy functions through several key drivers, and BPO (Business Process Outsourcing) is undoubtedly one of them. A dynamic industry growing rapidly, BPO services play a crucial role as the world becomes increasingly interconnected and global organisations rely heavily on BPO services to streamline operations, enhance customer service, and drive businesses towards efficient operations. Voice Process in BPO is one of the most prominent fields, and finding fresher jobs in Bhubaneswar for voice process BPO are the best way to kickstart your journey in this domain.
Understanding Voice Process BPO
BPO is a varied field with numerous niche service options. Voice process is one of the verticals or forms of BPO where BPO officers handle client interactions over phone calls. These typically involve:
Inbound Voice Process, which entails handling any incoming calls. These calls are made by customers and are regarding specific queries that the BPO workers need to understand and resolve. Real-time support and complaint resolution are integral to the main job process.
Outbound Voice Process, which entails making outgoing calls to customers. The calls can be made for various purposes, including sales, surveys, follow-ups, lead generation, and more. Many outbound calls are also made for introducing new offerings and services.
For either kind of voice process BPO fresher jobs in Bhubaneswar, having strong communication skills, language skills, patience, and empathy are critical. Knowing company policies for accurate and quick complaint resolution is another vital requirement for which freshers typically receive on-the-job training.
Why Voice Process To Kickstart Your BPO Career?
For those considering a career in BPO services, voice process BPO is an ideal way to launch your BPO career. These roles do have lower entry barriers and offer a broad range of advantages, including the following:
Learn The Ropes Of The Corporate World
Breaking into the corporate world is extremely challenging, especially for recent graduates. Beyond degree qualifications, companies seek individuals who possess refined communication skills, quick problem-solving abilities, and the capacity to quickly grasp complex details. Voice Process BPO is the quickest way to achieve these skills in a manner that matters, along with gaining professional experience that opens doors to greater opportunities.
Developing Essential Skills
Individuals who take on fresher jobs in Bhubaneswar at a BPO, particularly in the voice process vertical, benefit from the numerous essential professional skills they develop on the job. Freshers learn skills such as compelling and persuasive communication, accurate listening and comprehension skills, time management, conflict resolution, issue addressing, and navigating complex customer interactions. These are some basic skills that one needs to thrive in a corporate setting and are easily transferable across sectors and job roles, making individuals future-ready.
Global Interactions
At BPO fresher jobs in Bhubaneswar, candidates often have the opportunity to connect with global customers and engage with international clients. This is extremely helpful in professional grooming because not only do the workers have the opportunity to improve their language and communication skills, but they also gain global exposure. Global clients pose unique questions and concerns, often expanding the worker’s thought process, problem-solving skills, communication effectiveness, and overall perspective.
Opportunity To Grow Professionally
Regardless of your strong educational background, lacking professional experience can always put you at a disadvantage. However, with BPO fresher jobs in Bhubaneswar, freshers have the opportunity to grow their career profiles and set themselves on a path of strong professional progression. Young professionals gain valuable experience and the opportunity to expand their skills, performance, and experience.
Flexible Working and Attractive Perks
Beyond salaries, fresher jobs in Bhubaneswar BPOs for voice processing come with a range of attractive benefits. For instance, workers receive incentives and bonuses based on their performance, so the more hard work they put in, the greater their pay and rewards. Additionally, this job comes with numerous other benefits, including medical insurance based on company offerings, commute or transportation support, options to work remotely to balance work and life, as well as flexible working hours. Since BPO work continues 24/7, workers can work during the day or take night shifts as well.
What To Expect At Voice Process Fresher Jobs in Bhubaneswar
If you choose voice process fresher jobs in Bhubaneswar, you can expect your workday to look something like this:
- Logging in and checking for any communication, updates, and announcements.
- Taking or making calls as per individual schedule requirements.
- Identifying customer complaints and concerns and resolving them promptly.
- Completing communications with customers, explaining about new products and services
- Maintaining updated records and call logs
- Working in collaboration with teams
- Achieving daily, weekly, and/or monthly targets
- Brainstorming strategies with the team to enhance customer conversion
All of this is done in a fast-paced and dynamic environment with established protocols and structures to ensure things get done. The worker needs to proactively manage all the tasks regularly, meeting the guidelines offered by the BPO.
Get Started With Concentrix
Thinking of getting fresher jobs in Bhubaneswar, but don’t know how to get hired? Connect with us at Concentrix. We have several open positions for BPO voice process services available to fresh undergraduates and graduates. If you possess strong English communication skills, we may have a role that aligns with your expectations. Apply now with us so that we can offer you a position that matches your calibre and aspirations. Our rigorous 5-step interview process will assess your suitability, so ensure you are well-versed in the position for which you are applying. Connect with us to start your corporate journey.
A voice process BPO job is a wonderful opportunity for freshers and young professionals who want to enjoy the perks of BPO services. These jobs are ideal for building a strong professional background and gaining essential career-related skills that are transferable and can help you advance on the corporate ladder, enabling you to achieve your career dreams. If you are ready to launch your career in BPO and further, start your voice process journey today.
