The Customer Support expert’s position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

They have a creative and yet very critical day to day task. They look at lots of things people post on the internet, like social media, comments, and pictures. Their job is to make sure these things are okay and follow the rules. If they find anything that's not allowed, like mean or harmful stuff, they take it down to keep the internet a nice place for everyone. It's like being an online superhero, protecting people from bad things on the web with their attention to detail, empathy and fair judgement.

They are proficient in resolving technical issues and excelling in troubleshooting. Whether providing hardware or software support, managing networks, or enhancing cybersecurity, these professionals exhibit a mastery of the online space. Their expertise is instrumental in ensuring smooth operations and enhancing the digital experiences of clients and end-users.

Foreign language experts in a BPO are like language ambassadors. They help people from different countries talk and understand each other. They listen and speak in different languages, making sure everyone can communicate and work together. They break down language barriers, so the world can be a more connected and friendly place.

KYC (Know Your Customer / Client) is a mandatory process of identifying and verifying the client's identity when opening an account and periodically over time. A complete KYC process includes a long repository of compliances, verification, modification, screening, and risk analysis processes. In the ever-evolving business landscape, risk management has emerged as a vital component of success. BPM industry professionals adept in risk management possess the skills to analyze market trends, conduct risk assessments, and develop contingency plans. With their ability to anticipate challenges and provide proactive solutions, these experts safeguard the interests of organizations, ensuring seamless operations even in the face of uncertainty.