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CUSTOMER CARE JOBS - LAYING FOUNDATION OF A SUCCESSFUL BUSINESS
A strong customer base is what lays the basis of a successful business. So what is it that makes all the difference between a curious customer and a permanent one? You guessed it right! Customer satisfaction. And that is the role played by the customer care industry.
A returning customer is vital to the success of any business. A customer care service does more than just answer queries of customers. It holds the entire business structure together by helping retain the customer base. It is a job that involves a lot of commitment towards the customer as well as the company. So if you are looking to kickstart a career with jobs in the dynamic field of customer service, Concentrix is the place for you to be.
FAQs
Q: Who is Concentrix?
We are a global business services company that provides customer engagement services, technology innovation and analytics to deliver a superior customer experience. We work with leading brands across the world and help them connect with their customers, helping them grow their clientele and their business.
Q: What is Customer service?
Customer care service is basically about putting the customer first. In guiding customers as they use the services/ products offered by the company, it does the job of acting as a bridge between a company and a loyal customer. This makes customer service crucial for businesses to compete effectively.
Q: What is the role of a Customer Support Advisor?
As a Customer Support Advisor, your job will involve active interaction with customers to help them use the services/ products of the company more effectively. Your job will also include following up with the customers to ensure complete satisfaction. By establishing returning customers, you will help drive an amazing customer experience which will in return help the business grow. You will be doing more than just building up a customer base, you will be a part of a promise the company makes to its clients.
Q: What are the skills required to work a customer care job?
In order to field customer queries proactively having excellent communication skills is an essential prerequisite. You need to stay connected with them at all levels - through one-on-one verbal interactions through phone calls as well as through chat and email. A keen eye for detail and problem solving skills go a long way in converting a curious customer into a permanent one.
Q: Why choose Concentrix?
At Concentrix we pride ourselves on creating jobs with a positive and inclusive work environment where employees feel valued and supported. We firmly believe in growing as one and our in-house training ensures that with our customer care jobs, we don’t just grow businesses, we grow people too.
So if you are looking for jobs to establish a career in the customer care industry, reach out to us at https://www.concentrixcareers.com/why-concentrix and together we can work towards building successful companies…one call at a time.