Providing premium customer experiences.

That's the driving force and strength behind Concentrix, a top-notch leader in customer experience solutions and technology working globally. This mission might resonate with you if you're seeking an exciting entry into the professional world, looking to uplift your career, or searching for a role that allows you to make a real difference in people's lives every day.

If any of these facts sound interesting, Concentrix could be the perfect opportunity for your career, especially if you're exploring customer support jobs or searching for fresher job vacancies in Gurgaon.

But you might have a question about what it would feel like to work for such a leading customer service company as a customer support executive. I joined as a Senior Customer Support Executive in Concentrix back in 2021 after completing my graduation. Dive deep to understand my overall experience and career journey since I started working in customer support.

From English Literature to... Customer Support?

I was a fresh graduate out of college with a degree in English Literature in 2021 and was confused as to what field I'd be interested in. I did internships and explored various opportunities during college but never put a serious thought as to what I would like to pursue after completing my graduation. I always thought that just like my classmates, I'd end up either teaching or perhaps working in a publishing house. But life had all kinds of different plans for me.

One day, I stumbled upon an opportunity while attending a job fair in Gurgaon. I came across the Concentrix booth, and something just clicked. I'd never considered a career in customer support before, but there was something about the way the recruiters talked about their journey in this field. I was introduced to a role that combined my love for communication with the excitement of problem-solving. It sounded challenging yet intriguing.  

Like many fresh graduates, I was also very skeptical about entering into an unknown field, but my skepticism was put to a halt after assessing the overall reputation of the firm when it comes to global customer support services. I was worried that I might not perform that well since I had no experience. However, the training program for new hires at Concentrix was quite comprehensive.

My Journey From Being a Fresher to Becoming a Senior Executive

My journey from starting a fresher job in Gurgaon to my current role as a Senior Customer Support Executive speaks highly of Concentrix's commitment to employee growth and development.

The first few months on the job were pretty tough as everything was new and I was learning and adapting to various set processes. After completing two months of thorough training, from customer service best practices to the specifics of the products and services we'd be supporting, I felt prepared and confident for the job.

As of today, I've completed 3 successful years with the firm. I’m even leading a team of customer support executives, dealing with complex customer issues, and mentoring fresh recruits. I've grown not just professionally, but personally too. I’ve developed many people skills like patience, cool temperament, problem-solving, and empathy which are all equally important for personal and professional life.

How a Day Looks Like in the Life of a Customer Support Executive

No two days can be the same for anyone and neither is the case when you’re working in the field of customer support. Generally, my day starts with a team meeting; my colleagues and I get together to discuss our tasks for the day and any challenges we're facing.

As a frontline communicator with customers, I engage with them through various channels, including phone, email, and chat. This role carries a great responsibility, as we are the bridge connecting customers to the brand and addressing their concerns. It’s incredibly rewarding to transform an unhappy customer into a satisfied one, and I find great fulfillment in turning challenges into positive experiences because every interaction is an opportunity to make someone's day better.

Dive Deep to Understand About the Work-Life Balance

You might be worried that being a fresher in customer support, you might have to compromise on your personal and social life. While there might be days when you deal with time-sensitive issues that require immediate attention, on most days, you will enjoy a healthy work-life balance because Concentrix as an organisation is known for prioritising employee well-being.

Employees work in flexible shifts so they can enjoy their personal life. Whether one is a morning person or a night owl, customer support jobs are suitable for people with all kinds of sleeping schedules. The flexibility allows everyone to work when they're at their best.

Advice for Aspiring Customer Support Professionals

My top piece of advice for anyone starting in customer support is to believe in yourself. You might not have all the skills or experience yet, but having a positive attitude and the willingness to learn can open up new opportunities.

Customer support jobs in Gurgaon are not only for expert professionals but also for fresh graduates seeking a learning opportunity. You can achieve anything with a positive attitude and strong willpower. If you're looking for a career that will challenge you every step of the way, and help you grow and reach new heights by positively impacting people's lives every day, then a job in customer support at Concentrix might just be what you're looking for.