There have been times when I’ve felt lost in my career, mostly because of the constant fear of not having a good job. After graduation, I wanted to do so many things, but if a person doesn’t feel good from within, they’re not able to perform. I got caught in the vicious cycle of overthinking without being able to act on it. I always aimed for a healthy job that would let me keep my spark alive, and that was the one thing missing from my life at the time.
One of my friends was doing a customer support job, and I thought maybe I should try it too. After bursting the bubble of judgment I had about myself, that I wasn't capable of getting a job instantly—I finally applied to Concentrix. To this day, I’m thankful to my friend who pushed me, and I’m glad I became part of such a healthy job culture. My role in customer support is diverse, and I get to improve customer experience.
Skills I Learnt Here
I’ve always had a knack for solving people’s problems. After joining a customer support job, I began anticipating issues and resolving them in a timely manner. I learned that just talking to a customer isn’t enough—responding with patience is the key. Sometimes a customer gets frustrated, but the only way to handle the situation is by building trust and turning their grievances into positive experiences. A customer support job expects you to keep evolving and learning about new services or products, and that’s exactly what we do here. I’ve learnt to stay one step ahead of the curve and adapt quickly to new requirements.
Change Brings Opportunities
Whether you are shifting jobs or joining a new company, change can feel unsettling. Fortunately, after a few days, I felt a sense of belonging here, and in no time, everything became more familiar. In customer service jobs, people excel through extensive training. At Concentrix, you go through detailed training conducted by experienced seniors, which equips you to handle the challenges that come with customer support roles. Concentrix also offers internal promotions, helping you grow and stay in an ever-evolving environment.
What Makes Me Stay?
Ever since I joined Concentrix, I’ve found the voice to represent my individuality. Employees often leave jobs because they may not be satisfied with certain aspects of their work. But here, I experience a healthy work environment that includes access to a gym to stay fit—both emotionally and physically. Some offices even have indoor games and activities where you can unwind after a long day in customer support or take mini breaks between tasks. It's rare to find a job that offers free shuttle services, especially at night. This customer support job ensures we get home safely and maintains efficiency by providing pick-up services from our homes as well.
How Do I Stand Out at Work?
Concentrix gives everyone a fair chance to express themselves, and when you make mistakes, it’s also there to help you stand back up. Initially, I received excellent training for the customer support job, and I’ve been improving myself on a daily basis. I’ve gotten better at communication, which means I can now explain things to customers in a much simpler way while genuinely connecting with them on any issue they’re facing. I take ownership when necessary. Sometimes, customer support jobs require us to coordinate with other departments, and my collaborative efforts make it worth the wait for the customer, because they always receive an answer in the end.
Conclusion
I take pride in working at Concentrix for the past five years. My experience of having to rebuild my confidence has motivated me to train new joinees as well. In a customer support job, most employees just handle queries, but I’ve been trained to have a customer-oriented mindset. I escalate complex issues when needed and, whether big or small, I try my best to resolve every complaint. Concentrix helped me find direction at a time when I had no idea which path to take. Now, I have that direction, along with strong communication skills–one of the most important people skills needed to succeed.
